Information for our customers (easy to understand summary of the general terms and conditions)
1. Who we are
Your contractual partner is Greenplan Products GmbH. Greenplan Products GmbH is represented by the managing director Falk Tangermann-Walf. The summonable address of Greenplan Products GmbH is Haus 4, Iserstraße 8-10, 14513 Teltow.
If you wish to communicate with Greenplan Products GmbH by e-mail, you may use the e-mail address info(at)greenplanproducts.de. Our fax number is +49 (0) 3034 560637.
2. What we do
We sell spices to end consumers who have registered as customers on our website www.greenplanproducts.de. The presentation of our articles on our website does not in itself constitute a legally binding offer, but rather an invitation for you to submit an offer to us. You will find more detailed information on this under point 3 below and in our General Terms and Conditions.
3. How you can order
An offer to us requires that you register on our website. This also does not constitute a contractual relationship with us. After registration as a customer you can use our order system – in German language. This order system is structured in such a way that you can enter the details of the desired article in several consecutive input masks.
Only by clicking on the “Order” button in the last step of the ordering process do you submit a legally binding offer, which we can accept by sending an e-mail to the e-mail address you have provided. You must therefore maintain an e-mail address because a contract with us is concluded by sending an e-mail to this e-mail address. You have the option of downloading and saving the image of the selected item, indicating the size you have chosen and the other properties of the item you have chosen.
During the ordering process on our website, you can return to the previous step of the ordering process at any time by clicking on the “Back” button and correct any erroneous entries.
Before the last step of the ordering process, all the entries you have made up to that point are displayed in summary form. If you notice that you have made input errors, you can click on the “Back” button to return to the previous step of the order process and correct any erroneous entries.
4. What our articles cost
The prices stated on our website for the individual articles include all taxes and duties to be paid by us as entrepreneurs, in particular the value added tax (VAT).
The costs of shipping the articles to you are not included in the prices stated. You must therefore add them to the stated item price. You can find further information here.
Prices, taxes and shipping costs may change. The price information on our website as well as the shipping costs are therefore adjusted from time to time and are only valid until they are replaced by other information.
When making your purchase decision, please also take into account that the method of payment may also result in costs for you (e.g. fees of your credit card institute) which are not paid or invoiced by us. Shipping costs may also include other taxes or costs that are not paid or invoiced by us. It is possible that taxes or costs may arise for you when shipping outside of Germany, which are not invoiced by us and are not to be paid by us.
5. Payment and delivery
The payment of the articles ordered by you with us takes place either by prepayment, “PayPal”, or credit card. You can find more information about this under this link.
6. Your rights
As our customer you are entitled to the statutory warranty rights in the event of defective delivery by us.
In addition, you have a legal right of revocation, the content of which you can see in section 7 of our General Terms and Conditions of Sale (see below). Please read our General Conditions of Sale in your own interest, as they are the content of a contract concluded with us.
Since General Terms and Conditions of Sale may change from time to time, we cannot guarantee that the version valid for the conclusion of the contract is still stored on our computer system. We therefore recommend that you download and save the General Conditions of Sale from our website on the day of your order.
7. Our rights
Our rights are also regulated in the General Conditions of Sale. We would like to point out in particular that we reserve the right to withdraw from an order if the goods requested by you are not available to us, as we also purchase our goods from suppliers and do not always have influence on whether our orders are fulfilled.
General terms and conditions (detailed)
These General Terms and Conditions apply to all deliveries, services and offers of Greenplan Products GmbH, represented by the managing director, Haus 4, Iserstraße 8-10, 14513 Teltow (hereinafter also referred to as Greenplan Products) to persons who make their contractual declaration for a purpose that is not attributable to their commercial or independent professional activity (consumer).
2. Shipping costs
The shipping and packaging flat rate within Germany is 5,- EUR to a delivery address, as far as
the goods can be transported by parcel service. Otherwise, the calculation will be made according to expenditure by means of a separate agreement (e.g. about shipment by a forwarding agent). A fee of 4,- EUR will be charged for changes in content and/or change of delivery or invoice addresses for orders already placed.
3. Reservation of delivery
If a pre-supplier does not deliver or does not deliver on time, we are released from the obligation to deliver on time and in full, provided that we are not at fault.
4. Delivery times
Stated delivery and unloading times are always non-binding, unless otherwise individually agreed.
Payment can be made by credit card (PayPal), bank transfer or cash on delivery.
6. Conclusion of contract
6.1 An agreement with Greenplan Products shall only come into effect with the acceptance of an order by Greenplan Products.
6.2 You can only place your order by using our shop on our website in such a way that
– log in to your customer account on our website www.greeplanproducts.de
– select one or more of our goods by clicking the button “Add to cart”,
– decide on one of the offered payment methods by clicking on the corresponding button and
– on the following page by clicking on the button “Buy now” to send the order electronically to us.
6.3 Acceptance of your order shall be effected by Greenplan Products notifying you of the dispatch of the ordered goods by e-mail to the e-mail address you provided during registration.
7. Right of withdrawal
7.1 If you have placed your order as a consumer, you have the right to revoke the contract concluded with us within 14 days without giving reasons. The revocation period is 14 days from the day on which you or a third party named by you, who is not a carrier, took possession of the goods. In order to exercise your right of withdrawal, you must inform us (Greenplan Products GmbH, Haus 4, Iserstraße 8-10, 14513 Teltow, info(at)greenplanproducts.de, Fax: +49 3034560637) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from the contract. You can use the sample cancellation form provided on our website, but this is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
There is no right of revocation for goods that are manufactured according to customer specifications or clearly tailored to the personal needs of the buyer. The same applies to goods which are not suitable for return due to their nature or which can spoil quickly.
7.2 Consequences of the revocation
If you revoke the contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery from the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of your revocation. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier. You shall bear the direct cost of returning the goods.
If the delivered item does not have the agreed quality or is not suitable for the use presupposed according to the agreement or for use in general or does not have the properties that the buyer can expect according to the public statements of Greenplan Products, we shall, as a matter of principle, render subsequent performance by delivering a defect-free item. Multiple subsequent deliveries are permissible. If two attempts at subsequent performance fail, the buyer may, at his discretion, reduce the purchase price appropriately or withdraw from the contract.
Prices are indicated in EURO. Unless expressly provided otherwise, the prices contained in the offers include the statutory value added tax of 7% and 19% and normal packaging. The shipping costs are based on item 2. of these terms and conditions.
10.1 Our liability in the event of a slightly negligent breach of duty is limited to cases of breach of an essential contractual obligation, the fulfilment of which makes the proper execution of the contract possible and on the observance of which you (customer) regularly rely, namely to the foreseeable, contract-typical, direct average damage according to the type of goods. This also applies to slightly negligent breaches of duty by employees, workers, representatives or vicarious agents. We are liable for damages or expenses under the Product Liability Act and for damages or expenses arising from injury to life, body or health in accordance with the statutory provisions. Otherwise Greenplan Products is only liable for intent and gross negligence.
10.2 As far as our liability is excluded or limited according to clause 10.1, this shall also apply to employees, workers, representatives and vicarious agents.
11. Reservation of title
Until the fulfilment of all claims, which we are entitled to against the buyer now or in the future for any legal reason, the ownership of the delivered goods is reserved (reserved goods).
12. Final provisions
12.1 The law of the Federal Republic of Germany shall apply to these terms and conditions and the entire legal relationship between us and the purchaser. The provisions of the UN Sales Convention shall not apply.
12.2 Should a provision in these terms and conditions or a provision within the framework of other agreements be or become invalid, the validity of all other provisions or agreements shall not be affected.
With regard to the processing of the personal data of the buyer or the natural persons acting on his behalf, we refer to our data protection declaration.
13. Dispute settlement
The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr
You can find our e-mail address in the imprint.
We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.