Cancellation policy

  1. Right of withdrawal

7.1 If you have placed your order as a consumer, you have the right to revoke the contract concluded with us within 14 days without giving reasons. The revocation period is 14 days from the day on which you or a third party named by you, who is not a carrier, took possession of the goods. In order to exercise your right of revocation, you must inform us (Greenplan Products GmbH, Haus 4, Iserstra├če 8-10, 14513 Teltow, info(at), fax: +49 3034560637) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke the contract. You can use the sample revocation form provided on our website for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

There is no right of revocation for goods that are manufactured according to customer specifications or clearly tailored to the personal needs of the buyer. The same applies to goods which are not suitable for return due to their nature or which can spoil quickly.


7.2 Consequences of the revocation

If you revoke the contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery from the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of your revocation. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier. You shall bear the direct cost of returning the goods.